Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as plants, plant food, and compost cannot be returned. Membership plans are non-refundable. Items must be returned to our premises at 63 Farringdon Road, London, EC1M 3JB.
To complete your return, we require receipt or proof of purchase.